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At MNJ Insurance Solutions, our hearts and prayers are with everyone affected by the Southern California wildfires. In these challenging times, the health and safety of the community is the utmost priority. Below, we have provided our carrier partners’ responses and resources to the fires.  We hope that you find this helpful.

 

Aetna: To assist affected members, Aetna created a dedicated disaster resources for California members page where you can find detailed information about the services and support Aetna is offering during this crisis.

  • Aetna’s Resources for Living℠ has published a resource guide with valuable information for all individuals and organizations affected by the Southern California wildfires — regardless of whether they have an Aetna plan. In addition, the following phone lines are available:
  • Individuals without access to Resources for Living may call (833) 327-2386 for resource referrals.
  • Members with access to Resources for Living (Small Group | AFA) should call their assigned RFL number to access services.
  • All Aetna clients, brokers, and members can also access important information on Aetna’s dedicated web page for the wildfires.
  • Members can call (888) 802-3862 for customer service or (800) 238-6279 for pharmacy management.

Anthem Blue Cross:  https://www.anthem.com/ca/blog/cawildfire

  • Anthem Blue Cross is making changes to health plan benefits to provide relief and ensure healthcare access for our members who live in Los Angeles and Ventura counties in California and are impacted by the Palisades wildfire and windstorm conditions. The changes are in effect January 7 through February 5, 2025.
  • Anthem is also offering FREE access to its online health option, LiveHealth Online to anyone living in the impacted area. LiveHealth Online offers video visits with U.S.-based board-certified doctors on a mobile device or computer from anywhere for non-emergency health conditions. The free visit offer will be available through the end of the state of emergency.
  • Anthem’s Employee Assistance Program (EAP) offers mental health support and resources to help with legal and financial concerns, dependent-care needs, and other life challenges. Call the 24/7 EAP crisis line at 877-208-8240.
  • For assistance during this emergency, please call us at 833-285-4030. Anthem is here to help make sure you have access to the healthcare you need. They can help with finding available doctors, refilling prescription drugs, and other health plan questions and are available by phone Monday through Friday, 8 a.m. to 6 p.m. PT.

Blue Shield of California

  • Blue Shield of California is, as always, working hard to ensure the safety and care of all Blue Shield of California members. The following is a centralized resource for how Blue Shield of California members: https://news.blueshieldca.com/2025/01/08/january-8-2025-blue-shield-of-california-offers-assistance-to-members-affected-by-wildfires
  • Here are the key resources available to assist those impacted:
    • Immediate Prescription Refills: Members in mandatory evacuation zones can receive immediate refills of their prescriptions, even if they are not yet due for a refill.
    • Continuity of Care: Blue Shield Medical Care Solutions will proactively reach out to members enrolled in care and disease management programs in mandatory evacuation zones to ensure they continue receiving the care they need.
    • Virtual Care Options: Members can access various telehealth services, including Teladoc and NurseHelp 24/7℠. Visit blueshieldca.com to review the specific virtual care options available under your plan.
    • Mental Health Support: The mental health service administrator provides free access to resources, materials, and counseling services through a dedicated hotline: (800) 327-7451.
    • Vision Plan Assistance: Vision plan members in affected areas who have lost or broken eyewear may be eligible for replacement lenses and/or frames. For assistance, call Vision Customer Service at (855) 492-9028 (TTY: 711) during operating hours, Monday through Saturday, 8 a.m. to 8 p.m. PST.
    • Out-of-Network Provider Access: Displaced members can see an appropriate out-of-network provider at in-network benefit levels and can replace medical equipment and supplies if needed.
    • Member Identification (ID) Card Replacement: If members have lost their ID card, they can view and print a new card by logging into their online account at www.blueshieldca.com/login. Alternatively, the Blue Shield of California mobile app allows access to the ID card on mobile devices.

    If a member needs assistance, please have them call the Customer Service number on the back of their ID card. Blue Shield wants to respond to the urgent needs of all affected members.

 

Additional Special Assistance Information for Members Affected by Palisades Fire and Windstorm Conditions

Cigna

  • Cigna Disaster Resource Center: click here
  • EAP Tools for HR and Managers: https://eapmanager.cigna.com/
  • Mental Health Support line (open to non-members): call (866) 912-1687
  • Veteran Support Line: call (855) 244-6211
  • Coping with loss due to fire: click here

Health Net

  • To ensure members have uninterrupted access to essential prescription medications and healthcare services, Health Net is providing special assistance to members affected by the Los Angeles and Ventura County Fires and windstorm conditions. Click here for up-to-date information.
  • Virtual visits: If members cannot reach their Primary Care Provider, Health Net is providing access to telehealth services at no cost.
  • Serving Those In Need
    • To better serve medically vulnerable members in the evacuation zones, Health Net has proactively reached out to members who may need to the most help, including those identified as experiencing homelessness and members who are wheelchair-bound, oxygen dependent and homebound to check in.
    • Health Net has connected with over 800 members to provide information about:

 

Kaiser Permanente:  https://healthy.kaiserpermanente.org/southern-california/alerts/southern-california-fires

  • News for members impacted in SoCal: click here
  • Appointment and Advice Center: call (833) 574-2273
  • Mental health and wellness support: click here
  • Member Services: call (800) 464-4000; be sure to let the representative know you’ve been affected by the fires

MetLife

Mutual of Omaha

  • Mutual of Omaha Wildfire information: click here
  • Claims assistance: call (800) 877-5176
  • Member Services: call (800) 369-3809
  • 24/7 Employee Assistance Program: call (800) 316-2796

UnitedHealthcare

  • UHC Disaster Relief Info: https://www.uhc.com/disaster-relief-info
  • A free emotional support hotline is available during this time of need at 866-447-3573, Monday through Friday, 8 a.m. to 8 p.m. Central Time.
  • Emotional support resources and information are also available online at www.liveandworkwell.com.
  • If a member needs help seeing a health care provider right now, there are options. They can use the UnitedHealthcare mobile app or website to find a network provider or to schedule a Virtual Visit1.

 

If you have any questions and need additional resources regarding your plan, please reach out to MNJ Insurance Solutions at (714) 716-4303.

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